Shipping & Returns

If you mistakenly purchased the wrong product, you have the option to return it.

• Contact us within 7 business days to initiate the return process.
• The product must be returned within 14 days after receiving approval for the return.
• Please note that the return shipping cost will be covered by the buyer.

If your parcel or products arrive damaged, please provide us with photos for assessment.

• Contact us within 7 business days to report the damage.
• We will work with you to resolve the issue promptly and ensure a satisfactory resolution.

If you received the wrong product, you can return it.

• Contact us within 7 business days to inform us about the issue.
• The product must be returned within 14 days after receiving approval for the return.
• Forest Natural Skincare will cover the return shipping cost in this case.

If the product you received is faulty, please provide us with details and photos.

• Contact us within 7 business days to report the faulty product.
• The product must be returned within 14 days after receiving approval for the return.
• Forest Natural Skincare will cover the return shipping cost for faulty products.

In the rare instance of an allergic reaction to a product, please take photos of the reaction and discontinue use immediately.

• Allergy returns must be less than 20% used upon arrival back to us.
• The product must be returned within 14 days after receiving approval for the return.
• Please note that the return shipping cost will be covered by the buyer.

 

Return Eligibility

To be eligible for a return, please ensure that your items meet the following criteria:

• The items must be unopened, unused, and in the same condition as when you received them.
• They must be in their original packaging.
• We do not accept returns for change of mind.
• Additionally, gift cards/vouchers purchased cannot be returned and are not redeemable for cash.

 

Returns Form

To initiate your return request, please complete our Returns Form. This form helps us better understand your specific situation and ensure a smooth process.

• Fill out the Returns Form with the required details and click Submit button.
• Once we receive your completed Returns Form, our team will review your request and provide you with further instructions within 3 business days.

 

Proof of Purchase

To complete your return, please include a printed proof of purchase inside the parcel when sending it back to us.

• This helps us identify your order and process your return more efficiently.

 

Return Shipping Charges

Customers are responsible for the delivery charges associated with returning the products unless the items are faulty or incorrectly supplied.

• If the products are indeed faulty or incorrectly supplied, we will cover the return shipping charges.

 

Opened or Used Natural Skincare Products and Unique Handcrafted Items

Please note that we do not accept the return of opened or used natural skincare products, as well as other items that are not faulty.

• Due to the nature of handcrafted products, each individual item is unique. Therefore, slight variations in appearance, shape, aroma, and color are to be expected and do not constitute a fault.
• We want to assure you that these differences are normal and demonstrate the authenticity and artisanal nature of our products.

We value your satisfaction and aim to address any concerns promptly and fairly. If you have any questions or require further assistance, please reach out to our customer service team.